DRAFT — NOT LEGAL ADVICE. This document is a draft template prepared for review. It has not been reviewed by an attorney. Have qualified legal counsel review it before publishing. Items in [SQUARE BRACKETS] must be completed or confirmed.

Soothe & Shine — Terms of Service

Effective date: October 27, 2026
Last updated: October 27, 2026 (checkout contact + marketing opt-in)

1. Who We Are

These Terms of Service ("Terms") govern your use of https://sootheandshines.com (the "Site") and any purchase you make from us. The Site is operated by [LEGAL ENTITY NAME], a [STATE OF FORMATION] limited liability company doing business as Soothe & Shine ("Soothe & Shine," "we," "us," or "our").

Contact: support@sootheandshines.com · Mailing address: [BUSINESS MAILING ADDRESS]

2. Agreement to These Terms

By accessing the Site or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or place an order.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you confirm that you meet these requirements. We currently sell and ship only to addresses in the United States.

4. Products and Descriptions

Our main product is the Soothe & Shine gift box. A typical box includes items such as a bath bomb, a diamond-shaped bar soap, a flower note card, a blanket, a coffee cup or tumbler, a scented candle, a hair scrunchie, a shower loofah, and an eye mask.

• Contents may vary. Because we source in small batches, specific items, brands, colors, scents, and designs may vary slightly with availability. If an item is unavailable, we may substitute an item of similar type and value.
• Appearance. Photos are for illustration. Actual colors and finishes may differ slightly from what you see on your screen.
• Personal-care items. Bath and body items are for external use only. Please review any ingredient information provided and do a patch test if you have sensitive skin or allergies. Discontinue use if irritation occurs. Keep candles away from children, pets, and flammable materials, and never leave a burning candle unattended.

We try to describe products accurately, but we do not guarantee that every description is complete or error-free.

5. Orders, Pricing, and Taxes

• Price. The gift box is currently $29.99 USD per box, plus shipping and any applicable taxes. Prices are shown in US dollars and may change at any time, but changes will not affect orders we have already accepted.
• Order acceptance. Your order is an offer to buy. We accept it when we ship it or send a shipping confirmation. We may refuse or cancel any order (for example, due to suspected fraud, a pricing or listing error, limited stock, or an address we cannot ship to). If we cancel after you have been charged, we will refund you in full.
• Errors. If a product is listed at an incorrect price due to an error, we may cancel the order and notify you.
• Quantity limits. We may limit quantities per customer, household, or order.
• Taxes. Sales tax is calculated at checkout where required by law, based on your shipping address.
• Availability. The Site may display "Coming soon" or similar messaging before checkout is fully enabled. No order is formed until checkout is completed and payment is authorized.

6. Accounts

If the Site offers accounts, you are responsible for keeping your login credentials secure and for activity under your account. Please give us accurate information and keep it up to date. We may suspend or close accounts that violate these Terms.

6A. Contact Information and Communications

When you place an order or submit a form on the Site, you agree to provide a valid email address and, where requested, a valid phone number, and you agree that we may use them to process your order, ship it, and contact you about it (including delivery problems and support).

Marketing. We may also offer optional checkboxes or signup forms for promotional emails or other brand updates. Checking those boxes (or otherwise clearly opting in) is your consent to receive marketing. You can unsubscribe from marketing emails at any time. Opting out of marketing does not stop transactional messages about orders you placed. If we later offer SMS/text marketing, we will only send it with the consent required by law (for example TCPA), and you can stop those messages as described in the Privacy Policy.

How we collect and use contact details is described further in our Privacy Policy.

7. Payment

• Payments are processed by our third-party payment processor, Stripe, Inc. We do not receive or store your full card number. Your use of Stripe is also subject to Stripe's own terms and privacy policy.
• By submitting payment, you confirm that you are authorized to use the payment method and you authorize us (through Stripe) to charge the total order amount, including merchandise, shipping, and taxes.
• If a payment is declined or fails, we will not ship the order. We may contact you to update your payment information or cancel the order.

8. Shipping and Delivery

• US only. We ship only to addresses within the United States. [CONFIRM: whether APO/FPO/DPO, PO boxes, Alaska, Hawaii, and US territories are included.]
• Shipping rates. $9.99 flat rate per order. Free shipping on orders of 2 or more gift boxes (i.e., $59.98 or more in merchandise before taxes).
• Processing time. Orders are typically packed and shipped within 1–3 business days (excluding weekends and holidays).
• Carriers. We generally ship with USPS Priority Mail, and may use UPS or another carrier when needed. You will receive tracking information by email when available.
• Delivery estimates. Delivery times provided by carriers are estimates, not guarantees. We are not responsible for carrier delays, but we will help you work with the carrier if something goes wrong.
• Address accuracy. Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address that was provided at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the merchandise price.
• Risk of loss. Title and risk of loss pass to you when we deliver the package to the carrier. Even so, if your package is lost or arrives damaged, please contact us (see Section 9) and we will work with you and the carrier to make it right.

9. Returns, Refunds, and Exchanges

We want you to be happy with your order. If something is wrong, contact us at support@sootheandshines.com with your order number, a description of the issue, and photos where relevant.

Damaged, defective, or incorrect items. Please contact us within [7] days of delivery. After reviewing your request, we will, at our option, send a replacement item or box, or issue a refund for the affected item(s). We may ask for photos of the item and packaging. You will not be charged return shipping for these issues, and in many cases we will not need the item back.

Lost packages. If tracking shows no movement for [10] business days or your package is marked delivered but you did not receive it, contact us within [30] days of the ship date. We will open a claim with the carrier where available and work with you on a replacement or refund.

Change of mind. You may return unused, unopened gift boxes in their original condition within [30] days of delivery for a refund of the merchandise price. Please email us first for return instructions; returns sent without contacting us may not be accepted. Unless the return is due to our error, you are responsible for return shipping costs, and original shipping charges are non-refundable. [DECISION: refund vs. store credit/exchange only for change-of-mind returns.]

Non-returnable items. For health and hygiene reasons, and where permitted by law, opened or used personal-care items (such as bath bombs, soaps, loofahs, eye masks, scrunchies, and candles that have been burned) and any personalized or custom items cannot be returned unless they arrived damaged, defective, or incorrect.

Exchanges. Because box contents vary, we generally do not exchange individual items. If you have a concern about a specific item, contact us and we will do our best to help.

How refunds are issued. Approved refunds are issued to your original payment method. Once a refund is approved (and, if applicable, the return is received and inspected), we aim to process it within [5–10] business days. Your bank or card issuer may take additional time to post it.

Chargebacks. If you have a problem with your order, please contact us first; we can usually resolve issues faster than a payment dispute. If you file a chargeback, we may provide order, shipping, and communication records to the payment processor to respond to the dispute. We may decline future orders from customers who file chargebacks that we believe are unfounded. This does not limit any rights you have under applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

10. Intellectual Property and Trademarks

Soothe & Shine, our logo, and related names, designs, and slogans are trademarks of [LEGAL ENTITY NAME] [TRADEMARK REGISTRATION / APPLICATION NO. — use ® only if federally registered; otherwise ™]. All content on the Site, including text, photos, graphics, logos, and design, is owned by or licensed to us and is protected by intellectual property laws.

You may view and print Site content for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, or use our content or trademarks for any other purpose without our prior written permission. Third-party brand names that may appear on items in our boxes belong to their respective owners.

11. Prohibited Uses

You agree not to:

• use the Site for any unlawful, fraudulent, or deceptive purpose, including placing fraudulent orders or using a payment method you are not authorized to use;
• buy products for unauthorized commercial resale [CONFIRM if resale should be restricted];
• interfere with the Site's operation or security, or attempt to gain unauthorized access to our systems;
• use bots, scrapers, or automated tools to access the Site or place orders without our permission;
• upload or transmit viruses or malicious code;
• impersonate any person or misrepresent your affiliation; or
• harass our staff or submit abusive, false, or misleading reviews or communications.

We may suspend access or cancel orders for violations of these Terms.

12. Reviews and Communications

If you submit reviews, photos, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with our business, including on the Site and social media. You confirm the content is yours to share and is not unlawful or misleading. We may remove content at our discretion.

13. Third-Party Services and Links

The Site may link to or rely on third-party services (such as Stripe and shipping carriers). We are not responsible for third-party websites or services, and your use of them is governed by their own terms.

14. Disclaimer of Warranties

Except as expressly stated in these Terms and to the extent permitted by law, the Site and products are provided "as is" and "as available." We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

Some states do not allow the exclusion of implied warranties, so some of the above may not apply to you. Any implied warranties that cannot be disclaimed are limited to the shortest period permitted by law.

15. Limitation of Liability

To the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to the Site or our products.
• Our total liability for any claim relating to the Site or an order will not exceed the amount you paid for the order giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, such as liability for gross negligence, willful misconduct, or personal injury caused by our negligence where the law does not permit limitation. Some states do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless [LEGAL ENTITY NAME] and its owners, members, and agents from claims, losses, and reasonable expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Site, except to the extent caused by our own wrongdoing.

17. Governing Law and Disputes

Informal resolution first. If you have a dispute with us, please email support@sootheandshines.com first and describe the issue. We will try in good faith to resolve it informally within [30] days. Most concerns can be resolved this way.

Governing law. These Terms are governed by the laws of the State of [GOVERNING LAW STATE], without regard to its conflict-of-law rules, except where the consumer protection laws of your state of residence apply and cannot be waived.

Where disputes are heard. If a dispute is not resolved informally, either party may bring an individual claim in small claims court if it qualifies. Otherwise, disputes will be resolved in the state or federal courts located in [COUNTY, STATE], and you and we consent to the jurisdiction of those courts, unless applicable law entitles you to bring the claim where you live.

[OPTIONAL — DISCUSS WITH COUNSEL BEFORE INCLUDING: binding individual arbitration clause and class-action waiver. Many small DTC brands omit this or use a counsel-drafted version, since enforceability and consumer-notice requirements vary by state.]

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and post the revised Terms on the Site. Changes apply to orders placed after the updated Terms are posted. Your continued use of the Site after changes are posted means you accept the updated Terms.

19. General

• Entire agreement. These Terms, together with our Privacy Policy and any terms shown at checkout, are the entire agreement between you and us regarding the Site and your purchases.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not transfer your rights under these Terms. We may assign our rights in connection with a merger, sale, or reorganization of our business.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as carrier disruptions, severe weather, supply shortages, or natural disasters.

20. Contact Us

Questions about these Terms, orders, or returns:

Soothe & Shine ([LEGAL ENTITY NAME])
Email: support@sootheandshines.com
Mail: [BUSINESS MAILING ADDRESS]
Website: https://sootheandshines.com